Novant Mychart Nhrmc (2024)

FAQs

Why can't I log into MyChart? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

You can log into your Novant Health MyChart with your New Hanover username and password. A MyChart message was sent to your New Hanover MyChart if your username is already taken by another patient at Novant Health with instructions on how to log in.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact Customer Support at 1-833-395-2035 to help you regain access to your MyChart account.

My activation code does not work. What should I do? For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems call our MyChart Patient Support Line at 855-513-5513.

Hints on your password

Your password is different than your MyChart username. It is also case sensitive and must be at least 8 characters long, contain at least one number, and one letter.

Log into your MyChart account.

Check your email. We'll send a verification code to the email address you have connected to your MyChart account. Copy and paste the verification code into your MyChart log in screen, then proceed into your MyChart account.

When you're logged into MyChart, select “Menu” in the upper left corner and scroll down to “Security settings” or type “Security settings” in the search bar. Click “Security settings.” You will be taken to the Security Settings webpage. Select the red “Turn off two-step verification” button.

Your activation code will be printed on your after-visit summary, can be printed for you or sent to the email address we have on file for you, upon your request. You will not need to use this code after you have completed the sign-up process.

Your MyChart username: Is what you entered when activating your account.

Can you log into MyChart on a computer? ›

on family members who need extra help, all from your account. How Do I Access MyChart? On your computer, go to https://mychart.crh.org/ • On your mobile device, download the MyChart app. If you want to sign up for MyChart on your cell phone or another mobile device, download the mobile app on your phone first.

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

What do I need to use MyChart? You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.